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Questions des Clients

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Q

Hello What is the difference between model SDJQR01RR and SDJQR02RR? THANKS

By fariba Jun-12/2019 06:25:55

A
 Hello Fariba,Thank you for your request.You can add the 2 elements together and compare them for more details, Here is an example of how to compare two elements:http://prntscr.com/dtoq4hHave a good day.
Q

Hi, I don't understand which generation of the product it is... At 247.52 €, it is the very last generation (the 2nd one) ? Why there is multiple options, including one with "Second generation" ?

By Yohann Aug-26/2018 22:07:40

A
Hello Yohann, Please choose the color according to the selection on the webpage, as well as the version. The price is different.Let me know if you need any help.
Q

Hi, is there any customs fees for items shipped to France? Also, does it contain the EU plug? Thx

By Nicolas Aug-23/2018 22:27:57

A
Dear Nicolas,Taxes are collected by local customs and regulations of the country that is beyond our control.We can not know if it will and how much it will be.Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)We will give you a European converter after purchasing this product.Thank you and have a good day
Q

Est-ce la version 1 ou la version 2 du Robotrocks50 ?

By Cédric Jun-23/2018 22:56:17

A
Version 2
Q

Bonjour sur la photo se n est pas le roborock S50? à 258 euro c est bien le modèle Xiaomi roborock S50 comprenant aspirateur robot+la base de rechargement+le kit pour le lavage du sol et l envoie est gratuit? Merci de votre reponse

By francois Jun-18/2018 12:04:36

A
This is a generation, not a second generation
Q

Hi, is there a warranty with thé product?

By Seb May-29/2018 05:19:38

A
Hello SebPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Bonjour, le produit est-il expédié avec un chargeur EU ?

By Rémi Nov-11/2017 23:18:16

A
Hello Rémi,We will send an adapter with all our products according to the order's country of delivery.
Q

hi , please I wanted to know some information about the noise generated . how many decibel ?

By patrick Aug-03/2017 12:25:34

A
Hello patrick,The noise is about 66-68 decibel.Thank you for your inquiry.